What are the cancellation terms?
Until 24 hours before arrival you can cancel free of charge. After that, and if you do not arrive, we charge 90 per cent of the total. If we can let your unit to someone else, we credit that income against it. Trade fair and event dates follow their own rule, because the house is booked out long in advance then: those bookings cannot be cancelled. The dates are listed in our booking terms, and we point them out before you book.
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Is there a restaurant in the house or in the village?
Not in the house or the village, but breakfast is always included, every unit has its own kitchen, cake and drinks are available all day, and the bar in the lounge is open to you on a self-service basis. Our favourite places for dinner are a few minutes away by car: Bavaria Alm, L’Osteria and Azzurro The Beach in Garbsen and at the Blauer See, along with Kalimera in Hanover and the Wunstorfer Ratskeller.
Can I cook for myself?
Every unit has a kitchen or kitchenette with a hob, a fridge and crockery. That is why stays of several weeks work well here.
Are pets allowed?
Much as we love animals here, pets you bring with you are not possible. You will still see dogs in some of our photographs, along with alpacas, hens and swans. The animals belong to the estate, the dogs to the owner family, who live here themselves.
How quiet is it in the evening?
Quiet enough that guests mention it specifically in their reviews. The grounds are large enough that nobody hears their neighbour, and quiet hours apply in the house from 9 pm to 6 am. Smoking is outdoors, in the marked areas.
How and when do I pay?
At the time of booking, by credit card, PayPal or the other usual means. From that moment your unit is held for you, and with fourteen units that is no small thing. You can cancel free of charge until 24 hours before arrival.
Is there a ground-floor apartment?
Yes: apartment 01, Diamantfasan, at ground level with parking right outside the door. If you travel with limited mobility, please call us before booking and we will go through the details with you directly.
Can three of us come?
Yes, in 06 Singschwan, 08 Paradiesvogel, 11 Nymphensittich and 12 Kronenkranich; the large suites 13 and 14 take up to five guests. The third guest costs €70 per person per night, breakfast included. Write to us and we will tell you which unit suits you.
Is there air conditioning?
We are glad to provide a fan; the units have no air conditioning. Under the roof it can become warm on hot days, so tell us beforehand and the fan will be in the room when you arrive. If you are sensitive to heat, the lower floors suit you better; call us and we will find the right unit for you.
From what age can children come along?
From twelve years of age, and then they are warmly welcome. The house is built for quiet: fourteen units in a park, no restaurant, no entertainment programme. For small children there is little here to enjoy, no playground and no childcare, and hence the age limit.