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FAQ – Frequently asked questions

General hotel information

Yes – bookings are possible from the age of 18.

No – unfortunately pets are not allowed.

Yes – free WLAN is available throughout the entire castle residence.

Yes, we have a barrier-free room. Please contact us directly for details.

Only in the outdoor area – the indoor areas are smoke-free.

Yes – there is a stylish bar in our lounge.

No, we don’t have our own restaurant. However, there are numerous recommendable restaurants in the area – our tips:

Arrival & Departure

Check-In from 15:00 hrs | Check-Out until 10:30 hrs

Yes – both are possible and can be specified directly when booking.

The airport is about 15-20 minutes away.

Parking & Mobility

Yes, there are parking spaces directly in front of the hotel.

Yes – just ask at reception.

Payment & Booking

All common payment methods: credit card, PayPal, etc.

Yes – full prepayment is required.

  • Cancellation free of charge up to 7 days before arrival

  • Cancellation 1-7 days before arrival: 50% of the total price

  • With Flex tariff: free rebooking possible
    You can find details in our terms and conditions.

Culinary delights

Daily from 07:30 to 10:00 a.m.

On request – subject to availability.

Wellness & Fitness

24/7 – but it must be preheated.

Both are available around the clock.

Cross trainer, treadmill, power plate, ergometer, seated bike & training mats.

Events & celebrations

Yes – whether wedding, birthday or company party. Please contact us for an individual offer.



Stay in touch

+49 173 9138081
info@schlossresidenz.de

Burgstraße 20
30826 Schloss Ricklingen

You can find us here

Be enchanted by our beautiful landscape. You can find our location and some impressions here.

You can find us here