{"id":2578,"date":"2025-07-10T08:57:15","date_gmt":"2025-07-10T08:57:15","guid":{"rendered":"https:\/\/schlossresidenz.de\/faq\/"},"modified":"2026-03-06T08:49:14","modified_gmt":"2026-03-06T08:49:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/schlossresidenz.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;0&#8243; css=&#8221;.vc_custom_1734018525102{margin-top: -180px !important;}&#8221;][vc_column enable_overlay=&#8221;yes&#8221; bg_position=&#8221;center center&#8221; css=&#8221;.vc_custom_1736327183900{background-image: url(http:\/\/schlossresidenz.de\/wp-content\/uploads\/2025\/01\/Titelbild02neu.jpg?id=1214) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 25px !important;}&#8221; overlay_bg=&#8221;rgba(0, 0, 0, 0.25)&#8221;][vc_empty_space height=&#8221;700px&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1740494644186{padding-right: 3vw !important;padding-left: 3vw !important;}&#8221; responsive_css=&#8221;padding_right_large:10vw|padding_left_large:10vw&#8221;][vc_column enable_column_shadowbox=&#8221;yes&#8221; css=&#8221;.vc_custom_1720700900306{margin-top: -40px !important;background-color: #ffffff !important;border-radius: 20px !important;}&#8221; column_box_shadow=&#8221;%5B%7B%22x_offset%22%3A%220px%22%2C%22y_offset%22%3A%220px%22%2C%22blur_radius%22%3A%2215px%22%2C%22spread_radius%22%3A%220px%22%2C%22shadow_color%22%3A%22rgba(0%2C%200%2C%200%2C%200.15)%22%7D%5D&#8221;][vc_raw_html css=&#8221;&#8221;]PGRpdiBpZD0iYm9va2luZ19kaXYtdXBwZXIiLz48ZGl2IGlkPSJib29raW5nX2RpdiIvPg==[\/vc_raw_html][vc_empty_space height=&#8221;28px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\" data-start=\"174\" data-end=\"255\"><strong data-start=\"178\" data-end=\"253\">FAQ &#8211; Frequently asked questions<\/strong><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;40px&#8221;][vc_tta_accordion title_tag=&#8221;h3&#8243; style=&#8221;modern&#8221; spacing=&#8221;15&#8243; gap=&#8221;5&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;General hotel information&#8221;][vc_tta_section title=&#8221;Is the hotel adults-only?&#8221; tab_id=&#8221;1752137324292-1bbd5987-dc9c&#8221;][vc_column_text css=&#8221;&#8221;]Yes &#8211; bookings are possible from the age of 18.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are pets allowed?&#8221; tab_id=&#8221;1752137324308-190ce99b-b943&#8243;][vc_column_text css=&#8221;&#8221;]No &#8211; unfortunately pets are not allowed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there WLAN in the hotel?&#8221; tab_id=&#8221;1752137412750-79f2d078-80cc&#8221;][vc_column_text css=&#8221;&#8221;]Yes &#8211; free WLAN is available throughout the entire castle residence.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are there accessible rooms?&#8221; tab_id=&#8221;1752137440326-f1d1e555-82fe&#8221;][vc_column_text css=&#8221;&#8221;]Yes, we have a barrier-free room. Please contact us directly for details.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is smoking allowed in the castle residence?&#8221; tab_id=&#8221;1752137462620-d4ec80cd-c66a&#8221;][vc_column_text css=&#8221;&#8221;]Only in the outdoor area &#8211; the indoor areas are smoke-free.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a bar in the hotel?&#8221; tab_id=&#8221;1752137493109-ea9b5ac7-1754&#8243;][vc_column_text css=&#8221;&#8221;]Yes &#8211; there is a stylish bar in our lounge.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does the hotel have its own restaurant?&#8221; tab_id=&#8221;1752137514389-cddba0c1-7497&#8243;][vc_column_text css=&#8221;&#8221;]No, we don&#8217;t have our own restaurant. However, there are numerous recommendable restaurants in the area &#8211; our tips: <\/p>\n<ul>\n<li><a href=\"https:\/\/www.bavariaalm.de\/de\/\">Bavaria Alm<\/a><\/li>\n<li><a href=\"https:\/\/felix-hannover.de\">Felix  <\/a><\/li>\n<li><a href=\"https:\/\/www.kalimera-hannover.de\/\">Kalimera<\/a><\/li>\n<li><a href=\"https:\/\/losteria.net\/de\/restaurants\/restaurant\/garbsen\/\">L&#8217;osteria<\/a><\/li>\n<li><a href=\"http:\/\/www.wunstorfer-ratskeller.de\/\">Wunstorf Ratskeller<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;40px&#8221;][vc_tta_accordion title_tag=&#8221;h3&#8243; style=&#8221;modern&#8221; spacing=&#8221;15&#8243; gap=&#8221;5&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;Arrival &amp; Departure&#8221;][vc_tta_section title=&#8221;When is check-in and check-out?&#8221; tab_id=&#8221;1752137733010-141585d6-5d1a&#8221;][vc_column_text css=&#8221;&#8221;]Check-In from 15:00 hrs | Check-Out until 10:30 hrs[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there early check-in or late check-out?&#8221; tab_id=&#8221;1752137733025-a36850cb-699d&#8221;][vc_column_text css=&#8221;&#8221;]Yes &#8211; both are possible and can be specified directly when booking.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How far is it to the center of Hanover?&#8221; tab_id=&#8221;1752137781170-3dd48a31-8806&#8243;][vc_column_text css=&#8221;&#8221;]About 20 minutes by car.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How far away are the train station and airport?&#8221; tab_id=&#8221;1752137798384-b12a4edc-76c0&#8243;][vc_column_text css=&#8221;&#8221;]The airport is about 15-20 minutes away.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;40px&#8221;][vc_tta_accordion title_tag=&#8221;h3&#8243; style=&#8221;modern&#8221; spacing=&#8221;15&#8243; gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;Parking &amp; Mobility&#8221;][vc_tta_section title=&#8221;Are there parking spaces at the hotel?&#8221; tab_id=&#8221;1752138008044-4fdfeefb-ba08&#8243;][vc_column_text css=&#8221;&#8221;]Yes, there are parking spaces directly in front of the hotel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is it possible to hire bicycles?&#8221; tab_id=&#8221;1752138008062-a76114d6-8e47&#8243;][vc_column_text css=&#8221;&#8221;]Yes &#8211; just ask at reception.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;40px&#8221;][vc_tta_accordion title_tag=&#8221;h3&#8243; style=&#8221;modern&#8221; spacing=&#8221;15&#8243; gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;Payment &amp; Booking&#8221;][vc_tta_section title=&#8221;Which payment methods are accepted?&#8221; tab_id=&#8221;1752138142923-4da55abc-bfa5&#8243;][vc_column_text css=&#8221;&#8221;]All common payment methods: credit card, PayPal, etc.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do I have to pay a deposit?&#8221; tab_id=&#8221;1752138142938-82a3e856-b647&#8243;][vc_column_text css=&#8221;&#8221;]Yes &#8211; full prepayment is required.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the cancellation conditions?&#8221; tab_id=&#8221;1752138189016-3ef983cd-a39b&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li data-start=\"1909\" data-end=\"1959\">\n<p data-start=\"1911\" data-end=\"1959\">Cancellation free of charge up to 7 days before arrival<\/p>\n<\/li>\n<li data-start=\"1960\" data-end=\"2024\">\n<p data-start=\"1962\" data-end=\"2024\">Cancellation 1-7 days before arrival: 50% of the total price<\/p>\n<\/li>\n<li data-start=\"2025\" data-end=\"2110\">\n<p data-start=\"2027\" data-end=\"2110\">With Flex tariff: free rebooking possible<br data-start=\"2072\" data-end=\"2075\">You can find details in our terms and conditions.<\/p>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;40px&#8221;][vc_tta_accordion title_tag=&#8221;h3&#8243; style=&#8221;modern&#8221; spacing=&#8221;15&#8243; gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;Culinary delights&#8221;][vc_tta_section title=&#8221;When is breakfast served?&#8221; tab_id=&#8221;1752138301775-89c39542-13d3&#8243;][vc_column_text css=&#8221;&#8221;]Daily from 07:30 to 10:00 a.m.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are there lactose-free or gluten-free products?&#8221; tab_id=&#8221;1752138301792-a95ac0ba-6002&#8243;][vc_column_text css=&#8221;&#8221;]On request &#8211; subject to availability.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;40px&#8221;][vc_tta_accordion title_tag=&#8221;h3&#8243; style=&#8221;modern&#8221; spacing=&#8221;15&#8243; gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; title=&#8221;Wellness &amp; Fitness&#8221;][vc_tta_section title=&#8221;When is the sauna open?&#8221; tab_id=&#8221;1752138367407-c43f2fc4-1937&#8243;][vc_column_text css=&#8221;&#8221;]24\/7 &#8211; but it must be preheated.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When are the fitness and tennis rooms open?&#8221; tab_id=&#8221;1752138367437-f7b88d7e-a5d0&#8243;][vc_column_text css=&#8221;&#8221;]Both are available around the clock.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What equipment is available in the fitness room?&#8221; tab_id=&#8221;1752138416348-36e01c1b-9ef3&#8243;][vc_column_text css=&#8221;&#8221;]Cross trainer, treadmill, power plate, ergometer, seated bike &amp; training mats.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;40px&#8221;][vc_tta_accordion title_tag=&#8221;h3&#8243; style=&#8221;modern&#8221; spacing=&#8221;15&#8243; gap=&#8221;10&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; 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Write to me or give me a call &#8211; I look forward to hearing from you and making your stay with us something very special.[\/vc_column_text][vc_empty_space][vc_column_text css=&#8221;&#8221;]<strong>Sincerely,<\/strong><br \/>\n<em>Irina Fuhrmann<\/em><\/p>\n<p>Schlossresidenz<br \/>\nBoutique Apartements &amp; Hotel Suites<br \/>\nBurgstra\u00dfe 20<br \/>\n30826 Schloss Ricklingen[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_hide=&#8221;hidden-xs&#8221;][vc_column][vc_empty_space height=&#8221;40px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;0&#8243; css=&#8221;.vc_custom_1734018525102{margin-top: -180px !important;}&#8221;][vc_column enable_overlay=&#8221;yes&#8221; bg_position=&#8221;center center&#8221; css=&#8221;.vc_custom_1736327183900{background-image: url(http:\/\/schlossresidenz.de\/wp-content\/uploads\/2025\/01\/Titelbild02neu.jpg?id=1214) !important;background-position: center !important;background-repeat: no-repeat&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2578","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Schlossresidenz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schlossresidenz.de\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Schlossresidenz\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=&#8221;stretch_row&#8221; 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