{"id":1346,"date":"2025-01-20T14:17:10","date_gmt":"2025-01-20T14:17:10","guid":{"rendered":"https:\/\/schlossresidenz.de\/gtc\/"},"modified":"2026-07-20T13:02:04","modified_gmt":"2026-07-20T13:02:04","slug":"gtc","status":"publish","type":"page","link":"https:\/\/schlossresidenz.de\/en\/gtc\/","title":{"rendered":"GTC"},"content":{"rendered":"

[vc_row full_width=”stretch_row” gap=”0″ css=”.vc_custom_1734018461161{margin-top: -180px !important;}”][vc_column enable_overlay=”yes” css=”.vc_custom_1734018435381{background-image: url(http:\/\/schlossresidenz.de\/wp-content\/uploads\/2024\/07\/headerbild.jpg?id=21) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 25px !important;}” overlay_bg=”rgba(0, 0, 0, 0.25)”][vc_empty_space height=”700px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”60px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text css=””]<\/p>\n

General Terms and Conditions (GTC) of the Schlossresidenz<\/strong><\/span><\/p>\n

[\/vc_column_text][vc_empty_space][vc_column_text css=””]1. scope of application<\/strong><\/p>\n

1.1 These General Terms and Conditions (GTC) apply to all contracts for the rental of apartments and suites of the Schlossresidenz for accommodation as well as to all other services, deliveries and ancillary services provided by the Operator for the Guest in this context.<\/p>\n

1.2 Subletting or subleasing the premises provided, as well as using them for purposes other than lodging\u2014in particular for commercial activities, events, photo or film productions, care services, or for the regular accommodation of unregistered guests, requires the operator\u2019s prior express consent in writing.<\/p>\n

1.3 Any terms and conditions of the guest that differ from these shall apply only if their validity has been expressly agreed to in writing.<\/p>\n

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2. Conclusion of the Contract and Terms of the Contract<\/strong><\/p>\n

2.1 The contract is concluded upon the Schlossresidenz\u2019s acceptance of the guest\u2019s booking request. The operator is free to confirm the booking in writing, electronically, or in any other written form. <\/p>\n

2.2 The terms of the contract are governed by the booking confirmation, the booked rate, any expressly confirmed individual agreements, and these General Terms and Conditions in the version in effect at the time of booking.<\/p>\n

2.3 Individual agreements take precedence over these Terms and Conditions, provided they have been expressly confirmed in writing by the operator.<\/p>\n

2.4 The guest making the reservation is required to provide all information essential to the reservation\u2014in particular, the names, number, and ages of all guests arriving at the property\u2014in a complete and truthful manner. The guest must also ensure that these Terms and Conditions and the house rules are observed by fellow travelers and visitors and is liable to the extent provided by law for their conduct. <\/p>\n

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3. prices and terms of payment<\/strong><\/p>\n

3.1 Unless expressly stated otherwise, the agreed prices include the applicable statutory value added tax.<\/p>\n

3.2 If the period between the conclusion of the contract and its performance exceeds four months and the price generally charged by the operator for comparable services increases, the operator may raise the agreed-upon price by a reasonable amount, but by no more than 8%. Statutory rights to adjust prices and obligations to provide information remain unaffected. <\/p>\n

3.3 The operator\u2019s invoices are payable in full within 7 days of receipt, unless a different due date is specified in the booking confirmation, the booked rate, or on the invoice.<\/p>\n

3.4 To secure a reservation, the operator may require an advance payment. This payment will be credited in full toward the agreed-upon total price. <\/p>\n

3.5 The operator is entitled to require a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, particularly in the case of extended stays, high-value bookings, special requests regarding use, or a justified need for security.<\/p>\n

3.6 If the guest defaults on a payment that is due, the statutory consequences of default shall apply. The operator may withhold further services until full payment is made, to the extent permitted by law and reasonable for the guest. <\/p>\n

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4. Check-in, Check-out, and Use in Accordance with the Contract<\/strong><\/p>\n

4.1 Check-in begins at 3:00 p.m., and check-out must be completed by 10:30 a.m. at the latest. Early check-ins or late check-outs require prior approval and may be subject to additional charges. <\/p>\n

4.2 The premises provided may be used only by the persons listed in the booking confirmation and authorized by the operator, and exclusively for the agreed-upon purpose of lodging.<\/p>\n

4.3 The guest agrees to treat the provided accommodations, furnishings, the castle grounds, and all facilities with care, and to comply with the house rules, safety guidelines, and legitimate instructions of the operator.<\/p>\n

4.4 Quiet hours are from 9:00 p.m. to 6:00 a.m. During this time, guests must refrain from making noise or engaging in behavior that could disturb other guests, local residents, or the operation of the facility. <\/p>\n

4.5 Excessive use of the premises or facilities, use that violates the terms of the contract, or use that is atypical for an accommodation facility is prohibited. This applies in particular to unauthorized gatherings, the regular care of third parties, commercial activities, and use as a workplace with a continuous flow of visitors or customers. <\/p>\n

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5. Adult Center and Minors Accompanied by Adults<\/strong><\/p>\n

5.1 The Schlossresidenz is intentionally designed as a quiet retreat for adults. Bookings, accommodations, and stays are strictly reserved for adults 18 years of age or older. <\/p>\n

5.2 Without exception, the transportation, accommodation, or other hosting of minors requires the operator\u2019s prior express consent in writing. There is no entitlement to such consent. <\/p>\n

5.3 If, contrary to Section 5.2, a minor is brought along without prior notice or is admitted during the stay, the operator is entitled to refuse admission or accommodation and to demand the immediate termination of that person\u2019s unauthorized stay.<\/p>\n

5.4 Instead of a rejection or immediate termination, the operator may, at its sole discretion and on an exceptional basis, grant retroactive consent subject to a fee. For each minor admitted retroactively, an additional flat fee of \u20ac70 per day of stay (or portion thereof) will be charged, unless a different amount is specified in the booking confirmation or a current price list provided prior to the conclusion of the contract. Mere tolerance in an individual case does not constitute grounds for a claim to further tolerance nor does it constitute a change to the adult-only residence concept. <\/p>\n

5.5 Consent to admit a minor does not automatically imply consent to admit other children, accompanying persons, caregivers, family members, or visitors.<\/p>\n

5.6 The guest remains responsible for the supervision, safety, and conduct of any minors who accompany the guest or whom the guest has invited. The Schlossresidenz assumes no responsibility for the care or supervision of such minors. <\/p>\n

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6. Visitors, Day Guests, and Additional Guests<\/strong><\/p>\n

6.1 Visitors, day guests, caregivers, family members, acquaintances, and other individuals not listed in the booking confirmation may not enter or use the apartments, suites, common areas, the castle park, or other facilities only with the operator\u2019s prior express consent.<\/p>\n

6.2 Consent is required regardless of whether the person in question is staying overnight, is only visiting temporarily, is visiting a guest, is caring for children, is working, is consuming food or beverages, or is using other facilities. This also applies to additional persons and children accompanying visitors. <\/p>\n

6.3 The operator may, on a case-by-case basis, permit brief drop-offs or pickups in the entrance or reception area. This does not entitle anyone to access apartments, suites, common areas, the castle park, or other facilities. <\/p>\n

6.4 The operator may make approval contingent upon availability, the operating concept, safety considerations, the number of people, the length of stay, and the payment of a visitor fee or a flat fee for additional persons. There is no entitlement to approval. <\/p>\n

6.5 A flat fee of \u20ac70 per visitor per calendar day will be charged for each approved additional visitor or day guest, unless a different price has been expressly agreed upon in advance. This fee covers only the approved stay as specifically agreed upon; meals, the sauna, special facilities, and other additional services are included only if this has been expressly confirmed. <\/p>\n

6.6 If unregistered guests are found on the premises without prior consent, the operator may require them to leave the accommodation and the property immediately. Alternatively, the operator may, at its sole discretion, grant retroactive consent subject to a fee in accordance with Section 6.5. Retroactive payment does not entitle the guest to further or future use of the property. <\/p>\n

6.7 If a person who has not made a reservation stays overnight, or if it is determined that the accommodation was actually used, a flat rate of at least \u20ac70 per person per night\u2014the rate applicable to additional guests\u2014may be charged. Further claims, in particular those arising from additional costs or damages, remain unaffected; any expenses saved shall be offset to the extent required by law. <\/p>\n

6.8 The guest making the reservation is responsible for ensuring that their visitors and guests comply with these Terms and Conditions and the house rules. The guest is liable for any damages and additional costs caused by them in accordance with applicable law. <\/p>\n

6.9 The apartments and suites are intended exclusively for lodging. Use for childcare, daycare, supervision of minors, or similar care purposes is prohibited without the operator\u2019s prior express consent. <\/p>\n

6.10 The operator is entitled to refuse entry to or terminate the stay of additional persons if, based on an objective assessment, this could impair the character of the adult retreat, the peace and quiet, the safety, the privacy of other guests, or the proper operation of the hotel.<\/p>\n

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7. Cancellation and Rescheduling Policies<\/strong><\/p>\n

7.1 Standard Postings<\/strong><\/p>\n